So since I have been in CT I have done two trips to Wal Mart in Waterford. I am sure this is going to become somewhat controversial even though I am still trying to process the scene I have witnessed with my mother.
First trip pretty uneventful though I did note how many NON English speaking employees were on the floor but figured they were there for customers who needed translation. Because in America English doesn’t seem to be the requirement for speaking but if I go out of country I must learn the language other wise I would be screwed. That’s a whole other blog post. The nice Chinese guy who smiles at you when you enter and exits. No welcome and no goodbye. Who just walks up to your child and places a sticker on their shirt. HMM. Thought maybe a special needs man. I was wrong. This brings me to the second visit and the whole posting.
Those who know me know I am tolerant and believes everyone has the right to work and make a living. I do draw the line. I noticed tons of Spanish floating about the isles associates talking amongst themselves. Not stopping to ask anyone one if they needed help finding anything. This is Wal Mart and the North. Manners do not exist up here. I can say this as I have grown up here and have lived it for years. I round a corner to hear an employee speaking Italian to another employee and again no acknowledgement until I ask a question and then get the whole I don’t speak English. Really?
We get to the check out and the ladies are friendly and speak English. Amazing… As we are loading our products on the belt. I over hear the two cashiers speaking about how many non speaking English employees have been hired and how so many of them are on the floor. How they don’t help the customers and they can’t count. Well now the days events and last visit are starting to make sense. Why would you put someone who can’t speak English in the position where they have to deal with the public? Who is this helping? If the workers are annoyed do you not thing the customers are as well? I have to say I think they should be employed but there are plenty of places behind the scene for them to work.
I know that if I get someone I can’t understand I have gotten to the point where I ask for someone who is fluent in English. For me this concept is so annoying. If you are dealing in customer service then you should speak our language. I am sorry but this is how I feel. Like I said there is plenty of stuff behind the scenes for people who aren’t able to speak English well to work. I feel bad for the associates who have to pick up the slack and who are annoyed by having to do extra. It isn’t fair to them or the one who isn’t fluent in English. I happened to look at the lane next to us. There was a girl ringing and when done pointed to the screen and gave the total in Spanish to a Non Spanish speaking person. The look on the customers face of disgust was enough for the rest of us to get the picture.
Do I think it right of the Cashiers to be complaining while we were checking out? No not really but I am wondering if they were hoping for people to voice their annoyance with the situation as well.