In Feburary I signed up for a membership with them. I thought great if we get stationed in the US we can transfer our membership and keep going. Then overseas the girl who did our membership said that they will refund unused massages. Perfect can’t go wrong there.
I WAS SO WRONG!!!
I had to put my account on hold as we had hit rock bottom financially. So It was due to come back in December. I have six massages on hold. I called asked what needed to be done as we are going to Germany. Fill out the form and all is done. Ok well what about the six massages I have on hold?
The girl informs me they are null and void. You get no refund and that’s the end of it. ARE YOU KIDDING ME THATS STEALING! They would have been used if you could use them while accounts on hold. You never performed the service there for that money is mine!!! So now I get to figure out who I put a grievance in with. I am beyond annoyed and yet another hassle to deal. I can’t even send my mom in my place. So they at least get used. Nope they want the 240.00 worth of money for free. Don’t thinks so.
While the therapist were great their policies are hidden. I was told one thing. I would have never bought the membership if it was not able to be refunded or transferred. I am very cautious when purchasing memberships. Now I will never purchase one again.
In my honest opinon Massage Envy of Summerville is nothing short of crooks.